Introduction
Exakt Health, a leading app in the medical and physiotherapy sector, reached a pivotal moment in its growth journey. With a clear objective to expand its user base and enter new markets, the company recognized the strategic importance of app localization and cultural adaptation. Identifying Spain as a high-potential market, Exakt Health partnered with Creative Words – a localization provider capable of managing the entire end-to-end process, while ensuring direct access to linguists to maintain speed and transparency in communication.
Solution and key benefits
- Deployment of a dedicated team of expert linguists
- Centralized project management (resourcing, scheduling, invoicing)
- Continuous FTQ checks to ensure first-time quality
- Fast feedback loops to optimize turnaround times
Findings and outcomes
- 400% reported growth in international user base
- Spain set as a top market
- FTQ consistently above 98%
- <12h average response time across all communications
- Increased App Store visibility and organic web traffic in Spain
What they say about us
We are very satisfied with our collaboration with Creative Words. They deliver the quality we require and always meet agreed deadlines. The entire team is responsive and available to offer input to help improve our processes and overall collaboration.
