Custom solutions that save time, improve flow, and just work.

AI can transform how language service providers work—but not only on the linguistic side. From quoting to project tracking, non-linguistic processes are often where inefficiencies pile up. And that’s where automation delivers fast, measurable impact.

The Finking case shows how even small tools can make a big difference.

The challenge behind the request

Finking, a language service provider, reached out to us with a clear need: streamline time-consuming, manual processes without disrupting their existing workflow. While larger, more structured solutions existed on the market, they didn’t fit the size or rhythm of Finking’s operations. What was needed was something lightweight, adaptable, and cost-effective—solutions that could integrate seamlessly with what the team was already doing.

Listening before proposing

Before any solution was designed, we took the time to understand Finking’s internal workflows, pain points, and business logic. The goal wasn’t to introduce complexity, but to reduce it. By focusing on the actual experience of the project managers, sales teams, and admin staff, the team was able to identify which steps could be improved—or eliminated—without compromising quality or control.

Three solutions for one goal

The collaboration led to the development and delivery of three distinct solutions:

• An AI-based OCR tool, created to handle scanned personal documents with speed and precision. This was particularly useful for Finking’s B2C services, where documents often arrive in non-editable formats.
• An automation for generating quotes and POs, which reduced the manual effort needed to prepare accurate pricing and documentation.
• A project registration automation, which standardized key data entries and supported better control over profitability and operational reporting.

Each solution addressed a specific bottleneck, balancing usability and technical depth according to the nature of the task.

People and technology: the right mix

Creative Words brought together a hybrid team for this project: innovation specialists with expertise in automation platforms and professionals with a deep understanding of localization workflows. Marco, our AI Language Specialist, handled the development of the OCR tool, ensuring speed and accuracy, while Giuseppe, our Vendor Manager, focused on translating Finking’s workflows into practical, automated systems. This cross-functional collaboration ensured that each tool was built with both usability and context in mind.

Measurable results

The results were immediate and concrete:

• The OCR tool reduced file processing time for scanned personal documents by 30%, speeding up the preparation of quotes.
• The quoting automation cut the time needed to issue POs by 20%.
• The project registration automation simplified internal controls and boosted efficiency, saving project managers around 15% of their time.

Together, these improvements allowed Finking’s team to focus more on strategic and value-driven tasks, while reducing operational friction.

“The solutions developed with Creative Words helped us simplify core processes and gain better control over time and resources. It’s the kind of tech partnership that brings real operational value.”

Elena Finco, CEO @ Finking

Conclusion

Finking’s case shows that automation doesn’t have to be overwhelming or expensive to be effective. By starting from real needs and focusing on integration — not disruption — we were able to deliver solutions that worked from day one. For small and mid-sized LSPs, even small optimizations can lead to significant time savings and greater control.

If you want to optimize your workflow with smart, easy-to-integrate tools, visit our page to discover the solutions that make a difference.